Q: How long is the production cycle of standard and customized products?

A: When the standard products are in sufficient stock, they can be shipped in 1-3 days.The production cycle of standard products out of stock is about 2-4 weeks.Because customized products involve design, mold opening, trial production and other processes, the cycle is usually 6-12 weeks, and the specific time will be confirmed before the project starts.

Q: After placing an order, can I know the production progress of my order?

A: Yes.Your account manager is your single docking window.You can check the status of your order through him/her.For large orders, we can even provide photo or video updates of key production nodes upon request, giving you complete peace of mind.

Q: How do you pack your products?How to prevent damage in transit?

A: We use industrial-grade packaging: products are usually packed in blister trays/tape and reel, put in anti-static bags, then put in inner boxes, and finally put in sturdy export-specific cartons or cardboard barrels, and fixed with fillers.We cooperate with professional international logistics companies to ensure transportation safety. Logistics and customs clearance

Q: Which logistics companies do you commonly use?Can I designate a freight forwarder?

A: We often cooperate with DHL, UPS, FedEx and other express companies, as well as a number of reputable sea/air freight forwarders.Yes, you can designate a freight forwarder you trust and provide a payment account number. We will be very happy to cooperate.

Q: Is the shipping cost included in the quotation?

A: Our product quotation is usually EXW (factory delivery or FOB (FOB price) terms, which do not include international freight and insurance premiums.Shipping costs need to be charged separately.We will recommend the most cost-effective logistics solution for you based on your address and weight.

Q: Do I need to pay import duties and value-added tax (VAT)?Can you help with it?

A: Yes, as an importer, you need to pay relevant taxes and fees in accordance with your country's tax laws.This is beyond our control.We can assist you in providing all the documents required for customs clearance (commercial invoice, packing list, certificate of origin, etc.), but the customs clearance procedures and tax payment must be completed by you or your freight forwarder.