Q: What should I do if I receive the goods and find that the quantity is short or the goods are damaged?
A: Please immediately: 1. Take out-of-the-box videos and photos as evidence. 2. Check whether the freight document has the carrier's remarks. 3. Contact our customer service within 48 hours and provide evidence. We will quickly investigate the situation and reissue or negotiate a compensation plan for you.
Q: What is the product quality assurance process?
A: If you suspect that the product is defective, please contact our technical support team to provide a fault description, photos and order information.After confirmation, we will guide you to send back the faulty samples for analysis, and handle returns or refunds for you based on the analysis results.
Q: If our demand increases in the later stage, do you have production capacity to support it?
A: Please rest assured.We have a modern production base and flexible production lines, and have established a strict supply chain management system, with the ability to respond quickly and scale (scale scaling), which can support the rapid growth of your business. We have done our best to predict your problem.But if there are still things that are not covered, please don't hesitate [Contact our team of experts immediately] We not only provide answers, but also solutions.
