Common Questions

A: Of course. Founded in 2011, Xisaim is a national high-tech enterprise specializing in the design and manufacturing of high-performance connectors. The company fully complies with quality management system standards such as ISO 9001 and IATF 16949, as well as IEC industrial connector standards. Its products have passed CE certification and SGS environmental certification. All production processes comply with international standards. You can learn more about our history, mission, and values on our About Us page.?

A: Yes, we provide products and services to numerous industry leaders worldwide, with customers spread across North America, Europe, and Asia. Due to confidentiality agreements, we are unable to disclose a specific customer list, but our engineering and quality systems have been audited by multiple Fortune 500 companies. You can rest assured of our cooperation capabilities.

A: Absolutely confidential. Customer trust is our cornerstone. We are more than happy to sign a non disclosure agreement (NDA) with you before the project starts, legally ensuring the security of all information related to your design proposal, business plan, and more.

A: We offer three ways to ensure compatibility:

A: Okay. Customized services are one of our core strengths, and we have extensive product design capabilities. We can adjust the number of pins, housing material, color, electrical performance, packaging, etc. according to your needs.

A: Reliable. All nominal performance data comes from testing reports from our internal CNAS certified laboratory and third-party authoritative organizations. You can view or download relevant compliance certificates on the quality certification page. We insist on data authenticity and transparency.

A: We understand the long lifecycle requirements of industrial products. For standard products, we promise to provide inventory support and services for no less than 5 years after discontinuation. If there is a shutdown plan, we will provide a notice 12 months in advance so that you can make the final purchase or design replacement plan.

A: Due to fluctuations in raw material market prices, our quotation is usually valid for 30 days. If you need to lock in long-term prices, we can discuss signing an annual framework agreement.

A: After receiving full payment (for new customers) or confirming payment terms according to the agreement, standard products usually enter the production process within 1-3 working days. The time for customized products depends on specific processes.

A: We will provide detailed commercial invoices and detailed product information. These documents can be sent to you online, including product descriptions, values, HS codes and other information, which are essential documents for your import customs clearance.

A: When standard products are in sufficient stock, they can be shipped within 1-3 days. Standard products without stock have a production cycle of about 2-4 weeks. Custom products involve design, molding, trial production and other processes, with cycles usually ranging from 6-12 weeks. The specific time will be confirmed before project initiation.

A: Yes. Your account manager is your single point of contact. You can inquire about order status through them. For large orders, we can even provide photo or video updates of key production milestones upon request, giving you complete peace of mind.

A: We use industrial-grade packaging: products usually have blister trays/tape packaging, placed in anti-static bags, then in inner boxes, and finally in sturdy export-specific cartons or cardboard drums, secured with filling materials. We work with professional international logistics companies to ensure transportation safety.

A: We commonly work with express companies like DHL, UPS, FedEx, as well as multiple reputable sea/air freight forwarders. Yes, you can completely specify a freight forwarder you trust and provide a collect account number, and we will be very happy to cooperate.

A: Our product quotes are usually based on EXW (Ex Works) or FOB (Free on Board) terms, which do not include international shipping and insurance costs. Shipping costs need to be calculated separately. We will recommend the most cost-effective logistics solution based on your address and weight.

A: Yes, as the importer, you need to pay relevant taxes according to your country's tax laws. This is beyond our control. We can assist you in providing all documents required for customs clearance (commercial invoices, packing lists, certificates of origin, etc.), but customs procedures and tax payments need to be completed by you or your freight forwarder.

A: If you suspect a product defect, please contact our technical support team, providing fault descriptions, photos, and order information. After confirmation, we will guide you to return the faulty samples for analysis, and handle returns, exchanges, or refunds based on the analysis results.

A: Please rest assured. We have modern production facilities and flexible production lines, and have established a strict supply chain management system with rapid response and scalability capabilities to support your business's rapid growth.